Cancellation & Refund Policy

A one-time sign-up fee is charged when you enroll. This fee covers your clinical intake review, virtual evaluation, and account setup, and is non-refundable once your intake has been reviewed by a clinician.

• Programs are billed as a monthly subscription, or prepaid for three months at a discount.
• Programs carry a three-month minimum commitment so the protocol has time to work.
• Monthly subscriptions renew automatically on your billing date until cancelled.
• Prices are subject to change with notice; changes apply to future billing periods only.

• Cancellation requests are submitted through your account and reviewed by our clinical team.
• You may cancel at any time after your three-month minimum commitment is complete. Billing stops at the end of the period you have already paid for, and you keep access through that period.
• Requests to cancel before the minimum commitment is complete require clinical review and are granted where continuing is not clinically appropriate or in cases of medical necessity.
• Prepaid three-month terms are not refunded for the unused portion, except where required by law or where a clinician determines you must stop treatment.
• We may discontinue your program at any time if treatment is no longer clinically appropriate; in that case, any amount billed for a period in which no medication is dispensed will be refunded.

You may request a change to a different program at any time. Program changes require clinical review because each protocol has its own screening criteria. Approved changes take effect at your next renewal date, and your new program price applies from that date forward. Your minimum commitment carries over to the new program.

• If a payment fails, shipping is placed on hold immediately so that no medication is dispensed until payment clears.
• We will attempt to collect payment again over a short retry period and will notify you by email.
• If all retry attempts fail, your program is cancelled and your enrollment is closed. You may re-enroll, which requires a new clinical review.

Compounded medications are prepared specifically for you by a licensed pharmacy. For patient safety and by law, dispensed medication cannot be returned, resold, or refunded, including unopened vials. If your shipment arrives damaged, incorrect, or with a compromised cold chain, contact us within 48 hours of delivery and we will arrange a replacement at no cost.

If you complete screening and our clinical team determines you are not eligible for a program, you are not charged for the program. If a sign-up fee was collected before that determination, it is refunded in full.

Virtual consults are optional in most programs. If you miss a scheduled telehealth visit, you may reschedule at no charge. Repeated missed visits may delay refills where a clinician requires a check-in before continuing therapy.

Submit your request through your account, or email us at info@optimizeemployerhealth.com. We respond to requests within five business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

We may update this policy from time to time. Material changes will be posted on this page with a revised effective date and will apply to billing periods beginning after that date.